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CervAlign
CervAlign
Contact us
CervAlign™ Contact Us
We're Here to Help
Whether you have a question before you buy, need help with an existing order, or want to make a return — our team is real, responsive, and on your side. We don't use bots. Every message is read and responded to by a human being.
Email us at: support@cervalign.com
We aim to respond to every enquiry within 1–2 business days. In most cases you'll hear back sooner.
What to Include in Your Email
To help us resolve your query as quickly as possible, please include the following in your message where relevant:
Your full name. Your order number (found in your order confirmation email). The email address used to place your order. A brief description of your question or issue.
The more context you give us, the faster we can help.
Use the Right Subject Line
Using one of the following subject lines helps us route your email to the right person immediately:
"Order Issue" — for questions about an existing order, delivery, or tracking. "Return Request" — to initiate a return under our 60-night trial. "Warranty Claim" — to report a product defect after your trial period. "Damaged Item" — if your order arrived damaged or defective. "Pre-Sale Question" — if you have a question before purchasing. "Other" — for anything else.
What We Can Help With
Orders and Delivery Tracking your order. Updating your shipping address before dispatch. Reporting a missing or delayed delivery. Resolving issues with an incorrect order.
Returns and Refunds Initiating a return under our 60-night sleep trial. Checking the status of a refund already in progress. Understanding your return eligibility.
Product Questions Questions about whether CervAlign™ is right for your sleep position, health situation, or specific concern. Guidance on the adjustment period. Care and maintenance instructions.
Warranty and Defects Reporting a product defect. Making a warranty claim within the 3-year warranty period. Requesting a replacement.
Billing and Payments Questions about a charge on your account. Requesting a receipt or invoice.
Response Times
We respond to all emails within 1–2 business days. Business days are Monday to Friday, excluding public holidays. Emails received outside of business hours will be responded to on the next business day.
During high-volume periods such as promotions or new launches, response times may be slightly longer. We appreciate your patience and will always get back to you.
A Note From Us
We started CervAlign™ because we kept hearing the same story: people who had tried everything — doctors, chiropractors, supplements, a drawer full of pillows — and still couldn't find a real fix for their morning pain.
We built something we genuinely believe works. But we also know that no product is right for every person, and we never want anyone to feel stuck with something that isn't delivering. If you have any concern at all — before you buy, after you buy, or months down the line — email us. We will respond, and we will do right by you.
Contact Us
CervAlign™ Contact Us
We're Here to Help
Whether you have a question before you buy, need help with an existing order, or want to make a return — our team is real, responsive, and on your side. We don't use bots. Every message is read and responded to by a human being.
Email us at: support@cervalign.com
We aim to respond to every enquiry within 1–2 business days. In most cases you'll hear back sooner.
What to Include in Your Email
To help us resolve your query as quickly as possible, please include the following in your message where relevant:
Your full name. Your order number (found in your order confirmation email). The email address used to place your order. A brief description of your question or issue.
The more context you give us, the faster we can help.
Use the Right Subject Line
Using one of the following subject lines helps us route your email to the right person immediately:
"Order Issue" — for questions about an existing order, delivery, or tracking. "Return Request" — to initiate a return under our 60-night trial. "Warranty Claim" — to report a product defect after your trial period. "Damaged Item" — if your order arrived damaged or defective. "Pre-Sale Question" — if you have a question before purchasing. "Other" — for anything else.
What We Can Help With
Orders and Delivery Tracking your order. Updating your shipping address before dispatch. Reporting a missing or delayed delivery. Resolving issues with an incorrect order.
Returns and Refunds Initiating a return under our 60-night sleep trial. Checking the status of a refund already in progress. Understanding your return eligibility.
Product Questions Questions about whether CervAlign™ is right for your sleep position, health situation, or specific concern. Guidance on the adjustment period. Care and maintenance instructions.
Warranty and Defects Reporting a product defect. Making a warranty claim within the 1-year warranty period. Requesting a replacement.
Billing and Payments Questions about a charge on your account. Requesting a receipt or invoice.
Response Times
We respond to all emails within 1–2 business days. Business days are Monday to Friday, excluding public holidays. Emails received outside of business hours will be responded to on the next business day.
During high-volume periods such as promotions or new launches, response times may be slightly longer. We appreciate your patience and will always get back to you.
A Note From Us
We started CervAlign™ because we kept hearing the same story: people who had tried everything — doctors, chiropractors, supplements, a drawer full of pillows — and still couldn't find a real fix for their morning pain.
We built something we genuinely believe works. But we also know that no product is right for every person, and we never want anyone to feel stuck with something that isn't delivering. If you have any concern at all — before you buy, after you buy, or months down the line — email us. We will respond, and we will do right by you.
CervAlign
© 2026 CervAlign™. All rights reserved.
Disclaimer:
CervAlign™ is a sleep support product designed to promote proper cervical spine alignment during sleep. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition, illness, or disease. Results mentioned in testimonials and reviews reflect individual experiences and are not guaranteed. Individual results will vary depending on a range of factors including sleep habits, body type, existing health conditions, and duration of use.
The information provided on this page is for informational purposes only and does not constitute medical advice. If you are experiencing chronic pain, migraines, headaches, or any other health concern, please consult a qualified healthcare professional before making changes to your treatment or care routine. Do not disregard professional medical advice or delay seeking it based on anything you have read on this page.
References to chiropractor endorsement reflect the opinions of individual licensed practitioners and do not constitute a blanket endorsement by any medical body or institution. Certifications referenced (CertiPUR-US® and OEKO-TEX®) relate to foam and material safety standards only and do not imply medical certification of the product.
CertiPUR-US® is a registered trademark. OEKO-TEX® is a registered trademark of the OEKO-TEX® Association.